Faq

How long does shipping take?

We offer worldwide shipping. Processing typically takes 1-3 business days. Delivery times vary by destination, generally ranging from 5 to 15 business days. You will receive a tracking number via email once your order is dispatched.

What are your shipping costs?

Shipping costs are calculated at checkout based on your delivery address and the items in your cart. We occasionally offer free shipping promotions, which will be announced on our homepage.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will assist you if the order has not yet entered the shipping process.

What is your return policy?

We want you to love your purchase. You may return unworn, unwashed items with original tags attached within 30 days of delivery for a full refund to your original payment method. Sale items are final sale unless faulty.

How do I start a return or exchange?

Please initiate your return or exchange by contacting our customer care team at [email protected]. Include your order number and the items you wish to return. We will provide you with a Return Authorization and detailed instructions.

Who pays for return shipping?

For returns due to a change of mind, the customer is responsible for return shipping costs. For exchanges due to our error or a defective item, we will cover the shipping costs.

How do I find the right size for Pants, Dresses, or Suits?

Detailed size charts are available on each product page. We recommend measuring yourself and comparing your measurements to our chart for the best fit, as sizing can vary between styles and brands.

Are the colors of the products accurate in the photos?

We strive to represent our products as accurately as possible. However, monitor settings and lighting can cause slight variations. If you have specific color concerns, please contact [email protected] before purchasing.

Do you offer gift cards?

Currently, we do not offer physical or digital gift cards. We hope to introduce this service in the future.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure local payment methods depending on your region.

Is my payment information secure?

Absolutely. Our checkout process is secured with SSL encryption, and we do not store your full payment details on our servers. All transactions are processed through PCI-DSS compliant payment gateways.

How can I get further assistance?

For any questions not covered here, our dedicated support team is ready to help. Please email us at [email protected]. We aim to respond to all inquiries within 24-48 hours on business days.