Tracking order

Thank you for shopping at ThistleSue! We are committed to providing you with a transparent and convenient shopping experience. Once your order is processed and shipped, you can easily track its journey to your doorstep.

How to Track Your Order

To track your order, you will need your order number and the tracking number provided in your shipment confirmation email.

  1. Locate Your Tracking Information: After your order ships, you will receive a shipping confirmation email sent to the email address used during checkout. This email will contain your tracking number and a link to the carrier's website.
  2. Use Our Recommended Tracker: For a universal and reliable tracking experience, we recommend using the following third-party service. It aggregates data from hundreds of carriers worldwide.
    • 17Track: A comprehensive global package tracking platform.
      Simply visit their website, paste your tracking number into the search field, and click "Track". The site will display the latest status and location of your package.
  3. Direct Carrier Tracking: You can also click the tracking link in your shipping email, which will take you directly to the specific carrier's website (e.g., USPS, FedEx, DHL) for detailed updates.

Understanding Tracking Status

Common tracking statuses include:

  • Label Created: The shipping label has been prepared.
  • In Transit: Your package is on its way to the destination.
  • Out for Delivery: The package is on the delivery vehicle and will be delivered soon.
  • Delivered: The package has been delivered to the specified address.

Please note that tracking information may take 24-48 hours to update after the tracking number is initially provided by the carrier.

Need Further Assistance?

If you encounter any issues with tracking, such as a "Not Found" status for an extended period, or if your package shows as delivered but you have not received it, please do not hesitate to contact our customer support team. We are here to help!

Email us at: [email protected]. Please include your order number and tracking number in your inquiry for the fastest assistance.